Skip to Content

Return and Shipping Policy


Can I refuse to accept the product?
We always encourage you to inspect the product upon delivery and refuse to accept it if there is any visible damage, discrepancy, or missing items. Reasons for refusal are as follows:

  • Incorrect models
  • Incorrect sizes
  • Incorrect materials
  • Incorrect dimensions
  • Defective product
  • Packaging issue

How can I return the product?
In case of any damage due to shipping, please contact us via our social media platform or email within 24 hours of delivery to report it using at least 3 photos or one video showing the damage to issue a return request for your product. (Terms and conditions apply).
In case of any missing part or apparent defect; it must be reported within 48 hours of the delivery date, specifying the nature of the damage/error/shortage using 3 photos or one video via social media platforms or email. (Terms and conditions apply).


All products are eligible for return only if any manufacturing defect is identified or appears within the first 30 days from the date of receipt.

Please contact us via our social media platforms or email using at least 3 photos or one video showing the manufacturing defect to issue a return request for your product. (Terms and conditions apply).


In case the customer changes their mind about the product, made-to-order products are not eligible for return, while ready-made products can be returned within 14 days from the date of receipt only if all product accessories are complete, secured in the original packaging, and the product is in its original condition.


All return requests are validated by our specialized team to confirm the eligibility of the request.

Here are some examples of products that are not eligible for return:
Made-to-order products in case of a change of mind about the product.
Products that are ready without original packaging or are not in their original condition.
Products that have exceeded 30 days from the date of receipt.
Products that are considered for personal use such as wearable headphones, etc.
Products that have been identified as defective due to misuse.
Products that have not been assembled or installed by the Optech team, such as bulbs and spare parts.


When will the payment be refunded?
The refund process begins as soon as the product is confirmed to be returned to Optech. The refund process takes 5 to 14 business days (subject to change based on the policy of the card issuer).
How is the refund process carried out?
Refund method payment method

  • Cash
  • Bank transfer
  • Instapay
  • Credit card
  • Value account

Email: [email protected]